FAQ

You can register up until Sunday, May 4!

No, there is no registration fee to participate in BMO Walk so Kids Can Talk. There is, however, a suggested fundraising minimum of $100 per person.

Yes! You can register to any team, despite the location you are participating in. For example, if a team is registered to Edmonton and you are participating in Halifax, you can still join that team.

The team page location is a reflection of where the Team Captain is participating.
Anyone can register to any team, regardless of the location they are participating in.

If you are currently on a team and need to switch to a different team, please email our customer service team at GetInvolved@KidsHelpPhone.ca and we would be happy to assist you.

1. Go to WalkSoKidsCanTalk.ca and log into your 2025 Walk account.
2. Once you’re logged in, click on the ‘Team’ button; 3^rd button down on the left hand side.
3. The page should read ‘You are not currently on a team.’ You can then scroll down and type in the team name of the team you wish to join. Once you type it in, the team(s) with that name will populate below.
4. Please verify you have the right team by double-checking the team captain name.
5. Once you’ve confirmed it’s the right team, click the ‘Join Team’ button.
6. The page will then update with the information to reflect that you've joined the team.

There are many ways to raise funds successfully and have fun in the process. You can share your reason for participating — you’ll be surprised by how many people will support your personal story.

Another idea is to start a team — fundraising as a group can be exciting and motivational. It’s also a great way to achieve a significant fundraising goal.

For more helpful tips, information and ideas, you can check out our Fundraising tools.

One in two youth struggle with their mental health alone. The issues young people reach out about are more complex than ever before and compounding over time. 
By supporting Kids Help Phone, you can show young people there's a place for them to Feel Out Loud.

For more information about Kids Help Phone, you can visit our About us page

If you have collected cash/cheques in person, please use the BMO website to locate a branch near you.

Using the instructions in the top right-hand corner of your pledge form, a BMO customer service representative will be able to deposit the cash/cheques into our account. They will then provide you with a deposit slip that you will attach to your pledge form and bring it to your local Walk site or mail your pledge form and deposit slip to the address below:

Kids Help Phone
200-439 University Ave.
Toronto, ON M5G 1Y8

 

If you’re eligible for a reward, Kids Help Phone will send the reward to the email address provided during registration. If you need to change the address, please email us at GetInvolved@KidsHelpPhone.ca.

Beginning in 2024, Kids Help Phone will no longer issue team rewards.
By eliminating team rewards, we will be able to issue gift cards in a more timely manner. We will continue to issue rewards for any individual raising $250 or more.

As of 2024, Kids Help Phone is no longer issuing team rewards

Any funds donated to your individual fundraising page count towards your individual reward. Funds donated to the team’s fundraising page directly do not count towards your individual reward.

People who support a participant online will receive an official tax receipt by email within 24 hours.

For those who support your goal in person (by cash, cheque or credit card, as indicated on your paper pledge form), an official tax receipt will be issued by Kids Help Phone in the Fall according to the information provided on that form. Please make sure all address information if filled out correctly on your form. 


To submit your pledge form, please mail it to:
Kids Help Phone
200-439 University Ave
Toronto, ON M5G 1Y8

Please note: In order for tax receipts to be issued, full names and complete addresses must be provided.

If you make a self-donation you will receive a tax receipt, however this may affect your incentive prize (if applicable).
In accordance with CRA guidelines, the self-donation can not help you get to a new incentive level. If it does, Kids Help Phone has to issue the lower incentive prize based on the what is raised without the self-donation included.
 
For example, Joe donated $20 to his Walk page and received a tax receipt. At the end of the event, Joe raised an overall total of $500. Because Joe donated $20 to himself and received a tax receipt, the $20 cannot count towards his incentive. He therefore would be eligible to receive a $25 incentive prize, even though it seems he qualifies for the $50 prize.

We’d be happy to help you update your Walk location. To change your location, please email GetInvolved@KidsHelpPhone.ca
 

The deadline for location changes is Saturday, May 3, 2025.